Shipping Policy
Shipping Options
Standard Shipping
- 3-5 business days
- Free for orders over $500
- Tracking included
- Signature required
Express Shipping
- 1-2 business days
- Priority handling
- Real-time tracking
- Guaranteed delivery
Freight Shipping
- 5-7 business days
- For large equipment
- Liftgate service available
- White glove delivery option
Processing Time
Orders are typically processed and shipped within:
- 1-2 business days for in-stock items
- 3-5 business days for custom orders
- 5-7 business days for large equipment
- Additional time may be required for international orders
International Shipping
Shipping Times
International shipping typically takes 7-14 business days, depending on the destination country and customs processing time.
Customs & Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping cost.
Documentation
We provide all necessary documentation for international shipments, including commercial invoices and certificates of origin when required.
Large Equipment Shipping
For large equipment and machinery, we offer specialized shipping services:
- Professional crating and packaging
- Liftgate service for delivery
- White glove delivery and installation
- Rigging services available
- Insurance coverage included
Shipping Restrictions
Hazardous Materials
Certain items may be subject to shipping restrictions due to hazardous materials regulations. Please contact us for specific information about restricted items.
Remote Locations
Additional shipping charges may apply for deliveries to remote locations or areas with limited access. Contact us for a shipping quote to these areas.
Tracking Your Order
Once your order ships, you will receive:
- Email notification with tracking number
- Real-time tracking updates
- Estimated delivery date
- Delivery confirmation
Need Help?
If you have any questions about shipping or need assistance with your order, our customer service team is here to help:
- Phone: 1-800-Shams-tools
- Email: shipping@Shamsindustrialtools.com
- Hours: Monday-Friday, 8:00 AM - 5:00 PM EST